Tuesday, March 1, 2011


I like the internet.  I like being connected to friends all across the world.  I like watching silly things on youtube.  I like writing things on LiveJournal, playing games on FaceBook and tweeting things throughout the day.  I enjoy being connected  That said, it's nice to disconnect too.  Turn off the phone, unplug the computer and just enjoy the stillness.  Do you know what I don't like?  Forced disconnection.

Last year the wifi service at AZRF was atrocious. Seriously, I could barely get anything done. It wasn't just me either.  Most of the folks onsite had a horrible time with the wifi.  This year its been terrific.  Really, a complete 180.  I've been able to use skype, watch hulu, watch youtube and there have been few-to-no glitches.  That is, until two days ago.

I get really frustrated when I can't get online. Really.  Frustrated.  To the point where I want to cause bodily harm to things.  I know, that's not very Om of me, but it's the truth. 

I tried everything possible to figure out why my connection wasn't connecting. I had friends help me.  I rebooted my system more times than I can remember. I called the help line six times and left detailed messages.  They never called me back, which just pissed me off further. Today, however, I finally got through to someone.  We spent 10 minutes chatting about the problem, and the tech kept saying, "I've never seen this problem.  Are you sure you're not mistyping your user/password?"  I refrained from any profanity or voice raising and was quite adult about the whole thing.  For those of you that know me, you know how amazing this is.

We finally got the issue resolved (as you can tell by this post), but the problem shouldn't have happened in the first place.  The tech agreed with me, which made me feel somewhat better.  Then I asked for service and the tech asked why.  I explained that I wanted some recompence for the missing days.  I paid for the days, after all.  The tech said, "Oh, I'm with customer service too.  We can't do anything."

OK, I can understand glitches in a system. I can understand customer service not returning any of my calls because perhaps they were very busy. I'll give them the benefit of the doubt for that. What I can't understand is stupid customer service.  Is the company so small that the tech's are also the customer service people?  Is the company so non-user friendly that they won't extend my end date by 2 days because of a glitch? Yeah, no.  Big. Fat. No. 

In the end, I got my connection running again and there's a note for someone to give me a call tomorrow about extending my service for 2 days.  You can bet your left earlobe that if I don't hear from them that I'll be calling.

Don't screw with my internet connection, man.  You won't like the outcome.  

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